Most luxury furniture retailers compete on the same roster of Scandinavian and Italian brands. FRANKBROS takes a different approach: the Milan-based e-commerce platform curates over 200 designer labels — from Cassina and Poltrona Frau to Gucci Décor and La DoubleJ — into a single storefront that reads more like a design gallery than a furniture shop. The question is whether the shopping experience matches the curation.
We reviewed FRANKBROS's product range, pricing, shipping track record, and real customer feedback to help you decide if it deserves a place in your luxury home shopping rotation.
Our editorial team at Players Benefits evaluates brands based on publicly available product data, customer reviews, and official brand information. We do not accept payment for reviews. See our editorial policy for details.
Who Is FRANKBROS?
FRANKBROS is a Milan-based online retailer launched around 2021, specializing in curated luxury home accessories, furniture, tabletop items, and lifestyle products. The brand positions itself at the intersection of contemporary design and artisanal craftsmanship, sourcing from both established Italian houses and emerging international studios.
The platform carries categories spanning living (vases, lighting, rugs, seating), tabletop (glassware, cutlery, serving pieces), workspace (organization, stationery), and lifestyle (books, bath linens, travel accessories). It also offers a trade program for interior design professionals and a gift registry service.
Product Range and Pricing
FRANKBROS distinguishes itself through brand depth rather than breadth. Rather than stocking thousands of SKUs from a handful of labels, it cherry-picks statement pieces across a wide roster of designers.
Furniture
The furniture selection skews toward collector-grade pieces. Prices reflect that positioning:
- Cassina 'Kangaroo' Chair: $6,967 — a reissue of Pierre Jeanneret's iconic design
- Cassina 'Zig-Zag' Chair: $4,014 — Gerrit Rietveld's geometric classic in natural cherrywood
- Poltrona Frau 'Ginger' Swivel Armchair: $5,310 — Italian leather craftsmanship
- Dante 'Minima Moralia' Room Divider: $3,750 — sculptural champagne-finish partition
- Colé 'Secreto 60' Coffee Table: $2,425 — playful Italian design in orange lacquer
Many furniture items are available for pre-order rather than immediate shipping, which is standard for high-end designer pieces but worth noting if you need something quickly.
Accessible Entry Points
Not everything on FRANKBROS requires a four-figure budget. Tabletop and decorative items start around $40–$100 (Bitossi Home plates, small decorative objects), and mid-range lighting and cushions sit in the $100–$300 range. If you are exploring FRANKBROS for the first time, tabletop and candle collections offer a lower-risk way to test the experience.
Designer Roster
The brand list reads like a who's-who of contemporary and classic design: 101 Copenhagen, Baobab Collection, Cappellini, Cassina, Fornasetti, Gucci Décor, La DoubleJ, Magis, Missoni Home, Poltrona Frau, Slide, Taschen, Tom Dixon, and Vesta, among others.
This roster gives FRANKBROS genuine credibility as a design destination. Several of these labels (Gucci Décor, La DoubleJ, Fornasetti) are difficult to find through mainstream furniture retailers like Wayfair or IKEA, which is the core value proposition.
Shipping and Delivery
This is where FRANKBROS loses marks. The company states a 3–6 working day delivery window for most destinations, with free express shipping on orders over $350 (on eligible items). In practice, customer feedback tells a more complicated story.
Common shipping complaints (based on Trustpilot reviews and independent review aggregators):
- Delivery dates are frequently unreliable, even with express shipping fees paid
- UPS is the primary carrier, and multiple reviewers flag inconsistent UPS performance
- Pre-order furniture items can take significantly longer with limited status updates
- International shipping adds complexity — customs delays are not always communicated proactively
Returns: FRANKBROS accepts returns within 14 days of receipt. Return shipping is typically the buyer's responsibility, and the process requires documentation that some customers find slow and cumbersome.
For high-value furniture purchases, the lack of white-glove delivery is notable. Competitors like Artemest and 1stDibs offer more robust delivery options for premium price points.
Customer Feedback Overview
FRANKBROS holds approximately a 3.0–3.2 out of 5 rating across independent review platforms, based on around 45 reviews. That is a mixed score that reflects genuine strengths alongside recurring pain points.
What customers praise:
- Unique, hard-to-find designer pieces not available on mainstream platforms
- Visually appealing website with editorial-quality product photography
- Good selection of gift-worthy items across price points
What customers criticize:
- Shipping delays and unreliable delivery estimates
- Occasional reports of items arriving damaged or in dusty/old packaging
- Customer service response times described as slow
- Return process friction
The review volume is still relatively low (under 50 total reviews), which means individual negative experiences carry outsized weight. But the shipping and packaging complaints appear across multiple independent sources, making them a pattern rather than isolated incidents.
How FRANKBROS Compares
FRANKBROS occupies a specific niche in the luxury home market. Here is how it stacks up against comparable platforms:
| Feature | FRANKBROS | Artemest | 1stDibs | IKEA |
|---|---|---|---|---|
| Price range | $40–$7,000+ | $100–$50,000+ | $200–$100,000+ | $5–$2,000 |
| Brand count | 200+ | 400+ | 5,000+ | 1 (in-house) |
| Focus | Curated contemporary | Italian artisan | Vintage + contemporary | Mass market |
| Shipping | Standard (UPS) | White-glove available | White-glove available | Flat-rate / self-pickup |
| Returns | 14 days | Varies by seller | Varies by seller | 365 days |
| Customer rating | ~3.0/5 | ~4.0/5 | ~3.5/5 | ~3.5/5 |
FRANKBROS's advantage is curation density — a tightly edited selection of 200+ brands that skews more accessible than 1stDibs but more design-forward than mass-market alternatives. Its disadvantage is operational maturity: shipping and customer service lag behind more established luxury platforms.
If you want mid-century budget options, our IKEA brand profile covers the other end of the spectrum. For mid-range dining furniture specifically, see our Crate & Barrel vs West Elm dining comparison.
Who Should Shop FRANKBROS
FRANKBROS is a good fit if you:
- Want statement designer pieces from brands not carried by mainstream retailers
- Are comfortable with premium pricing and potential shipping variability
- Are shopping for tabletop, decorative objects, or gift items (lower risk, lower price)
- Have a specific designer or collection in mind that FRANKBROS stocks
Consider alternatives if you:
- Need reliable, fast delivery with white-glove service for large furniture
- Want a broad return window (14 days is tight for furniture decisions)
- Are price-sensitive — the same brands sometimes appear at comparable prices on brand-direct sites
- Prefer to see and touch furniture before buying (FRANKBROS is online-only)
Tips for Shopping FRANKBROS
- Start with tabletop or candles to test shipping quality before committing to a large furniture order
- Check brand-direct pricing — some designer labels sell at the same price on their own websites with potentially better shipping
- Factor in return shipping costs when evaluating total price, especially for international orders
- Avoid pre-order furniture if you have a deadline — lead times can extend well beyond the stated window
- Use the trade program if you are an interior designer — it may offer better pricing and dedicated support
Final Verdict
FRANKBROS earns its place as a design discovery platform. The curation is genuinely impressive — you will find pieces here that do not appear on Wayfair, Amazon, or even most luxury competitors. For tabletop items, decorative objects, and gifts in the $40–$300 range, it is a worthwhile destination with manageable risk.
For large furniture purchases above $2,000, proceed with more caution. Shipping reliability and limited return policies create friction that more established luxury platforms have already solved. The products themselves are legitimate designer pieces, but the delivery experience needs to catch up with the curation quality.
If you are furnishing a full room, consider mixing FRANKBROS statement pieces with more operationally reliable sources. For lighting choices to complement designer furniture, our lighting fixtures buying guide walks through sizing and layering for every room.
Pricing and availability checked May 2026. Prices shown are from frankbros.com and may vary by region and currency.
FAQ
Is FRANKBROS legit?
Yes. FRANKBROS is a registered Milan-based retailer that stocks authentic designer products from brands like Cassina, Missoni Home, and Tom Dixon. Products are sourced through official distribution channels. The company has been operating since approximately 2021 and holds a ~3.0/5 rating on independent review platforms.
Does FRANKBROS offer free shipping?
FRANKBROS offers free express shipping on eligible orders over $350. Orders below that threshold incur standard shipping fees. Delivery is typically via UPS, with a stated window of 3–6 working days, though actual delivery times can vary.
What is the FRANKBROS return policy?
Returns are accepted within 14 days of receipt. Return shipping is generally the buyer's responsibility, and the process requires submitting documentation through customer service. This is tighter than many competitors — IKEA offers 365 days, and some luxury platforms offer 30-day windows.
Is FRANKBROS worth the price?
For unique designer pieces you cannot find elsewhere — particularly tabletop items, candles, and decorative objects — the pricing is competitive with brand-direct retail. For large furniture purchases, compare prices with brand-direct websites and factor in potential shipping complications before committing.
See our editorial policy for how we research and review brands.